Voice Insights provides seven Call Insights Events which can be subscribed to via Event Streams. Together with the Conference Insights Event Stream, these form part of the unified Voice Insights Event Streams.
| Event | Description |
|---|---|
com.twilio.voice.insights.call-event.gateway | Gateway events are generated by call progress events. Events are typically emitted by Voice Insights within 90 seconds. Gateway events are part of the Call Insights Events. |
com.twilio.voice.insights.call-event.sdk | SDK events are generated by Voice SDK events. Events are typically emitted by Voice Insights within 90 seconds. SDK events are part of the Call Insights Events. |
com.twilio.voice.insights.call-metrics.gateway | Gateway metrics are generated every ten seconds by sensors in Twilio's media gateways. Metrics are typically emitted by Voice Insights within 90 seconds. Gateway metrics are part of the Call Metrics. |
com.twilio.voice.insights.call-metrics.sdk | SDK metrics are emitted every ten seconds by sensors in Twilio's Voice SDKs. Metrics are typically emitted by Voice Insights within 90 seconds. SDK metrics are part of the Call Metrics. |
com.twilio.voice.insights.call-summary.complete | The Call Summary provides an overview of metadata and quality metrics for a single call. A completed call summary may take up to thirty minutes to generate following the end of the call. |
com.twilio.voice.insights.call-summary.partial | A partial summary contains a partial set of the data that comprises the Call Summary. Multiple partial summary events will occur as the Call Summary is assembled. The first partial summary will be available within ten minutes of a call ending. |
com.twilio.voice.insights.call-summary.predicted-complete | The completed Call Summary event is based on a thirty minute timer. Twilio uses ML to predict when a Call Summary is actually completed and emits the predicted-complete event based on the analysis of that model. The predicted complete event is typically available within ten minutes of a call ending. |