Connect with customers using data-driven communications

Twilio collects and unifies data that’s spread across Salesforce, Zendesk, and Marketo. We pull it into one holistic customer profile with the full context to personalize every interaction.

 • Maintain a single customer profile accessible by every team
 • Understand customers without spending hours wrangling data
 • Anticipate customer needs with real-time data

Twilio verifies the customer’s device and phone number behind the scenes with the mobile operator, so legitimate customers aren’t waiting for SMS, email or push notifications.

 • Remove friction for real-users
 • Reduce fraud from fake users
 • Validation in milliseconds for fast and easy authentication

Design the ideal agent experience to quickly deliver customer service in the exact ways they need—for sales agents, contact center agents, or both.

 • Integrate with the tools you already use
 • Provide all the information needed on one screen
 • Serve customers efficiently with AI-powered insights and recommendations

Create standardized workflows to enable service providers to provide fast and convenient customer experiences. Increase satisfaction while reducing cost for a true win-win.

 • SIP trunking for personal devices to be used compliantly in hybrid work environments
 • Agent surveys save information to your CRM for process continuity
 • Efficient online meeting scheduling and meeting reminders