State of Customer Engagement Report 2021

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In 2020, digital engagement kept us all connected. In 2021, it will be crucial to every businesses' success and survival.

Twilio, the leading cloud communications and customer engagement platform, combined our unique perspective on the landscape of digital communications with new insight from over 2,500 global enterprise decision-makers to understand what trends are permanent.

Read on to explore what we found, and the themes shaping the future of digital engagement.

COVID changed the way businesses engage.