Compliance Toolkit

Use artificial intelligence to proactively detect and prevent potential SMS compliance violations.

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Take the pain out of managing your SMS compliance

  • Adhere to federal "quiet hour" regulations

    Compliance Toolkit reschedules non-essential text messages that you attempt to send during quiet hours for the next available compliant window.

  • Ensure your texts are being sent to opted-in recipients

    Comprehensive checks ensure the intended SMS recipients have not opted out and the number is that of the original subscriber. 

  • Enhance your consent management

    Use Twilio’s Consent Management API to honor the latest user preferences, including complex scenarios like consent reactivation through web forms or portals.

  • Use flexible overrides to customize your model

    Choose messages to exclude from "quiet hour" evaluations, adjust end-recipient locations when you're aware of time zone changes, or select messages to bypass Compliance Toolkit altogether.

Flowchart showing communication compliance with steps for opt-out, reassigned numbers, and quiet hours.

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Compliance Toolkit uses artificial intelligence and machine learning technology. To enable or use this feature, you must acknowledge and agree that your use of this feature is governed by and subject to the terms of the Twilio Compliance Toolkit: AI/ML and Product Terms Addendum.

In Public Beta, Compliance Toolkit is limited to SMS messages being sent to US recipients in English and Spanish.

Compliance Toolkit is not a HIPAA Eligible Service and should not be used in workflows that are subject to HIPAA.