Build Your AI Nervous System on a Neutral Plane.
IDC Market Perspective notes that “Unlike back-end automation bots that process invoices or manage databases, our analysis suggests 20% of these agents are designed specifically for "external actuation."
In this IDC Market Perspective, you will learn about:
The 4 critical properties of agent runtimes: How to deep dive into the foundational requirements for identity, observability, state management, and auditability.
"Shadow workforce" management: How to architect multi-agent systems where specialized agents share a unified orchestration layer and customer history.
Context preservation: How to ensure that when conversations move between agents, context is preserved so customers never have to repeat information.
"Twilio's move to position itself as the agentic control plane aligns perfectly with the developer's and enterprise's core needs in the next phase of the AI lifecycle: safety, standardization, and independence from any single model provider."
— Arnal Dayaratna, IDC Research VP
Source: IDC Market Perspective, Understanding Twilio's Agentic Opportunity: Expanding From Communications Utility to Agent Control Plane, Doc #US54252825, Feb 2026. All excerpts used verbatim with permission from IDC.