Omdia Universe: Customer Engagement Platform, 2025 (CEP)
Twilio is recognized as a Leader for its advanced customer journey orchestration and trusted communication capabilities. With seamless cross-channel engagement, real-time delivery insights, and robust security, Twilio enables businesses to build meaningful, scalable customer connections.
“Twilio’s platform offers unparalleled flexibility, scalability, and innovation. Its ability to unify customer data, orchestrate seamless journeys, and deliver trusted communications makes it a compelling choice. As Twilio continues to evolve, its focus on customer outcomes and AI-driven innovation ensures it remains a leader in the market.”
Omdia Universe: Customer Data Platforms, 2025 (CDP)
Twilio is recognized as a Leader for its powerful data unification, segmentation, and activation capabilities. With real-time insights, AI-driven audience building, and seamless integrations, Twilio's CDP helps businesses deliver personalized, data-driven engagement at scale.
"Twilio should appear on your shortlist if you are looking for a CDP that caters to the needs of both marketers and data teams, or a pre-packaged B2B Solution.”
Omdia Universe: CPaaS Platform Providers, 2025
Twilio is recognized as a Leader for its comprehensive offerings including powerful programmable APIs, cloud-based access to communication networks, value-added services and packaged solutions. With real-time messaging, programmable communication APIs, and global reach, Twilio’s CPaaS empowers businesses to deliver seamless, personalized customer interactions across channels—at scale.
“Twilio has maintained its industry-defining position in providing cloud-based communications services to enterprises by iterating its capabilities and making targeted investments in line with emerging technologies.”
