One platform for every customer interaction
Drive better ROI from every customer conversation with a flexible platform that combines data, trusted AI, and the communication channels your customers love.
Free trial No credit card required Flexible pricing
Join over 300,000 brands and 10 million developers using Twilio for better customer engagement
Personalize every interaction at scale
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Unify the data in your CRM and data warehouses with Twilio Segment, the leading customer data platform.
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Collect and connect your customer data with Segment Connections, and create a single view of each customer with Segment Personas.
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Control your data quality to create a single source of truth with Segment Protocols.
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Build personalized campaigns with Twilio Engage, an omnichannel growth platform powered by real-time customer data.
Bring real-time data and AI to every conversation
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Twilio combines CDP and CPaaS technology so you can easily collect and use all customer data to inform your interactions.
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We power more than 14 trillion customer engagement API calls across every corner of the globe for 36% of the Forbes Global 2000.
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We simplify compliance, security, and data privacy across the customer experience so you never have to compromise on trust.
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Our flexible APIs and out-of-the-box, yet programmable, solutions let you orchestrate powerful customer interactions with agility.
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We offer capabilities that help you better understand customers, enable your teams to be more efficient, and increase conversion.
Communicate on any channel your customers prefer
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Messaging: Send and receive SMS, RCS, WhatsApp, and chat messages reliably with best-in-class communications APIs.
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Voice: Build verified voice solutions with Interactive Voice Response (IVR), recording transcriptions, and speech recognition.
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Verify: Utilize our Verify and Lookup APIs together to supercharge your authentication solutions and get the most from your investment.
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Email: Deliver email at incredible scale with Twilio SendGrid’s API and deliverability expertise.
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Lookup: Know your customer and assess identity risk with real-time phone intelligence.
"We lean heavily on Segment today to identify our consumers and their profile traits, what makes them them, and what kind of journey they are on. So, being able to have that integration with Twilio to be able to send communications to users based on their journey status is a pivotal piece of bringing those magic moments to life."