One platform for every customer interaction
Drive better ROI from every customer conversation with a flexible platform that combines data, trusted AI, and the communication channels your customers love.
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Personalize every interaction at scale
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Unify the data in your CRM and data warehouses with Twilio Segment, the leading customer data platform.
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Collect and connect your customer data with Segment Connections, and create a single view of each customer with Segment Personas.
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Control your data quality to create a single source of truth with Segment Protocols.
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Build personalized campaigns with Twilio Engage, an omnichannel growth platform powered by real-time customer data.
Bring real-time data and AI to every conversation
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Twilio combines CDP and CPaaS technology so you can easily collect and use all customer data to inform your interactions.
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We power more than 14 trillion customer engagement API calls across every corner of the globe for 36% of the Forbes Global 2000.
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We simplify compliance, security, and data privacy across the customer experience so you never have to compromise on trust.
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Our flexible APIs and out-of-the-box, yet programmable, solutions let you orchestrate powerful customer interactions with agility.
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We offer capabilities that help you better understand customers, enable your teams to be more efficient, and increase conversion.
Communicate on any channel your customers prefer
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Messaging: Send and receive SMS, RCS, WhatsApp, and chat messages reliably with best-in-class communications APIs.
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Voice: Build verified voice solutions with Interactive Voice Response (IVR), recording transcriptions, and speech recognition.
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Verify: Utilize our Verify and Lookup APIs together to supercharge your authentication solutions and get the most from your investment.
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Email: Deliver email at incredible scale with Twilio SendGrid’s API and deliverability expertise.
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Lookup: Know your customer and assess identity risk with real-time phone intelligence.
"The combination of Twilio and Segment will empower us to provide customer magic moments and communication that’s highly relevant."
Director of Marketing Technology - Allergan