Industry Insights

Explore real-world examples of how Twilio Voice's AI capabilities can revolutionise the way businesses from different industries listen to customers, with a direct impact on customer trust, loyalty, and repeat sales.

Industry Success Stories

See how Twilio's voice solutions, powered by AI and data, have made a real difference to businesses in different industries. Explore our resources and see the steps to take to create amazing voice experiences for your customers.

With modern voice solutions, businesses in the FS&I space can build customer trust and personalise their experiences while ensuring compliance.

The Power of Voice in FS&I

Our new checklist gives you a 3-step overview of how to modernise your voice solutions through AI and data to create trusted and personalised experiences. Click to read.

Supermoney

Discover how Twilio helped fintech company Supermoney speed up call resolution, enabling them to handle 30% more enquiries per day.

ING

Explore how Twilio's voice and AI capabilities helped ING modernise their contact centre and improve customer experience.

Changing the game with Voice AI

Our new 2-pager explores how Voice AI can help address customer needs effectively with virtual AI agents, seamlessly direct interactions to the right human agent with intelligent routing, and provide relevant customer data in real time to inform agents and supervisors. Click to read.

Managing inevitable disruptions and vast customer queries can be challenging for energy suppliers, but with the right voice tools in place they can remain productive and agile.

The Power of Voice in Energy & Utilities

Explore how Octopus Energy’s operating system provider, Kraken, implemented Twilio Voice solutions to manage an influx of calls and send important customer alerts, setting the standard for great customer service. Click to read.

Building resilience with voice

Balancing staying resilient in the face of change with delivering exceptional customer service is critical for energy and utilities companies. AI-powered voice solutions can help mitigate disruption and dial up personalisation. Find out how in our mini e-guide.

Kraken x Octopus Energy

Hear from the team at Kraken to discover how they collaborate with Twilio to deliver exceptional experiences to customers looking to improve their energy consumption.

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For travel and hospitality businesses, Twilio Voice solutions can help tackle rising operational costs and streamline customer communications to improve workforce efficiency.