Industry Insights

Explore real-world examples of how Twilio Voice's AI capabilities can revolutionise the way businesses from different industries listen to customers, with a direct impact on customer trust, loyalty, and repeat sales.

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Industry Success Stories

See how Twilio's voice solutions, powered by AI and data, have made a real difference to businesses in different industries. Explore our resources and see the steps to take to create amazing voice experiences for your customers.

With modern voice solutions, businesses in the FS&I space can build customer trust and personalise their experiences while ensuring compliance.

$57 billion by 2028 is the projected cost for banks to maintain legacy technology

Checklist: 3 steps to modernise your voice solutions with AI

Our new checklist gives you a 3-step overview of how to modernise your voice solutions through AI and data to create trusted and personalised experiences for financial services. Click to read.

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Customer story: Supermoney

Discover how Twilio helped fintech company Supermoney speed up call resolution, enabling them to handle 30% more enquiries per day.

Customer story: ING

Explore how Twilio's voice and AI capabilities helped ING modernise their contact centre and improve customer experience.

2-pager: Changing the game with Voice AI

Explore how Voice AI can help address customer needs effectively with virtual agents, seamlessly direct interactions to the right human agent with intelligent routing, and provide relevant customer data in real time to inform agents and supervisors. Click to read.

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Managing inevitable disruptions and vast customer queries can be challenging for energy suppliers, but with the right voice tools in place they can remain productive and agile.

Customer story: Octopus Energy

Explore how Octopus Energy’s operating system provider, Kraken, implemented Twilio Voice solutions to manage an influx of calls and send important customer alerts, setting the standard for great customer service.

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Mini e-guide: Building resilience with voice and AI

Balancing staying resilient in the face of change with delivering exceptional customer service is critical for energy and utilities companies. AI-powered voice solutions can help mitigate disruption and dial up personalisation. Find out how in our mini e-guide.

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Kraken x Octopus Energy

Hear from the team at Kraken to discover how they collaborate with Twilio to deliver exceptional experiences to customers looking to improve their energy consumption.

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For travel and hospitality businesses, Twilio Voice solutions can help tackle rising operational costs and streamline customer communications to improve workforce efficiency.

Report: 5 trends shaping the future of travel

95% of travellers believe AI could improve their trips. From streamlining bookings to personalised, real-time suggestions, AI is becoming the ultimate travel companion. Our new report highlights the 5 trends driving the future of guest experiences, and how travel brands such as Airbnb or Marriott are using AI and voice.

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Customer story: TourRadar

Using Twilio’s capabilities, TourRadar were able to scale internationally and increase market share – find out how.

Blog: How Voice and AI are transforming customer experience

AI and Voice technology present an opportunity for travel and hospitality companies to navigate ongoing cost pressures and increasing demands, all while improving employee and customer experiences. Explore how

When retailers embrace the power of voice, they can deliver speedy and personalised services that meet evolving customer demands.

Report: 5 trends shaping the future of retail

Consumers are 69% more likely to buy again from brands they feel heard by. The future of retail isn’t just digital, it’s conversational. Voice and AI are enabling retailers to listen, respond, and create experiences that build lasting loyalty. We’ve highlighted five trends driving this shift in our new report.

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Customer story: M&S

Explore how UK's retailer M&S used Twilio to improve customer responsiveness and reduce average call time.

Customer story: Aroundhome

See how Twilio helped home products and services platform Aroundhome to streamline call transfers and resolve voice quality issues, increasing customer satisfaction in 3 months.

Blog: Turn customers into fans with Voice and AI

Now that there’s expectations for more personalised and convenient services across all channels, retail companies must transform their customer engagement strategies if they want to boost satisfaction and loyalty. Find out how AI and voice helped M&S, MercadoLibre and Instacart do so.

Turn small talk into big opportunities

Discover how you can use voice intelligence to supercharge your strategy and transform your business.

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