State of Fraud & User Authentication

The Cost of Fraud for Businesses

SMS pumping, account takeovers, bot attacks... fraudsters are getting smarter and defending your business against them is getting pricier. Meanwhile, customers expect seamless security: 60% of customers abandon a transaction due to a frustrating onboarding process.

Our content hub gives you all the latest resources on the state of fraud, what it's costing businesses, and the new authentication methods available to bring robust security to your customers, without compromising on CX.

Blogs & Guides: State of Fraud

As the fraud landscape evolves, a shift from legacy methods, like SMS one-time passwords (OTPs), brings new opportunities to verify users securely. Consult our resources to get a clear view of the new types of fraud, the financial impact on businesses, the new authentication methods available, and how AI can help bring robust security to your customers.

What is SMS Pumping Fraud and How to Stop it

SMS pumping is becoming an increasingly urgent problem for businesses that use SMS messaging channels to communicate with their customers. SMS pumping fraud artificially increases SMS costs and reduces conversion rates. This blog explores how to detect and prevent SMS pumping fraud.

State of Digital Identity Fraud

90% of businesses experienced at least one account takeover in the past year. Fraudulent activities not only affect your company's bottom line but can also harm customer trust. This ebook explores how fraud is typically committed, the strategies to counter fraud, and the future of fraud protection.

The Rise of SIM Swap Attacks and How to Prevent Them

SIM swap attacks bypass normal security measures by letting criminals intercept standard OTP messages, exposing your business and customers to hackers, harming your reputation and your bottom line. This blog dives into how to detect and prevent a SIM swap attack.

Blogs: Fraud and CX

Fake users are slipping past outdated security methods, adding unnecessary load and cost to businesses. Our resources give a clear view of how fraud imapcts CX, and provide practical steps and ideas for reducing drop-offs without loosing security, so businesses can improve their conversion rates and user journeys.

Types of authentication methods: Which is right for your business?

Cyberattacks grew by 30% year-over-year in Q2 2024. This highlights the urgent need for stronger cybersecurity measures, and one effective solution is user authentication. This blog explores the different types of authentication methods available to verify user identity before granting account access, so you can deploy the one that suits your business needs.

The rise of passwordless authentication in 2025

The benefits of passwordless technology are undeniable, and the adoption of these new technologies comes with its own challenges. From ensuring widespread adoption to maintaining accessibility, the journey to a passwordless world is both exciting and complex.

Unveiling the future: Redefining user authentication and fraud mitigation

There are many new tactics fraudsters can employ, costing businesses millions of dollars annually. According to Twilio’s State of SMS Pumping Fraud, 5.4% of all international traffic (excluding US/CA) was SMS pumping-related. Our blog explores how user authentication evolved and how AI is a double-edged sword in the ongoing battle with fraud.

Testimonial

How Duolingo fights fraud and improves CX

Hear from Nico Sacheri, Product Manager at Duolingo, on how the app wanted to improve their onboarding flow with a “customer first” approach, without compromising on security. Learn how they protect their app from costly bot attacks with Automatic SMS Fraud Detection.

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Any questions?

_{Want to discuss how Twilio can help you fight fraud and secure your customer journey? As a Twilio Messaging customer, you can reach out to your account manager below with any question!}

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