Trend 05

Digital fatigue
is real.

Companies need to future-proof against it by finding better ways to engage

Our Take

Percentage of consumers who say they’ve experienced digital fatigue in the past month

47% da geração Z experimentou fadiga digital nos últimos 30 dias

Digital fatigue varies across borders

A fadiga digital é mais alta na França, com 47% dos consumidores relatando ter sofrido com isso recentemente

Explore the regional data

Filter by region:
Filter by country:

Engagement Builder Spotlight

Seal:
Region: Asia-Pacific and Japan
Profile:

Electrolux: Rapid Contact Center Replacement in a Crisis

five customer engagement trends for 2022

Read the full report

Download our State of Engagement Report for in depth analysis of the future of digital engagement.

Get In Touch

State of Customer Engagement Report 2021

Download the report to gain insight to the full findings from 3,000 leading decision makers and 4,500 consumers.

We’ll reach out to you about your request and share content and updates about Twilio products as you build the future of communications. We use your information according to our privacy policy. You can update your preferences at any time.