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Customer Conversations using Trello

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  • COVID use case
  • Hackathon winner

Bring SMS conversations and notes on your customers together into one place using a Trello board. Enable reps to view, manage, and respond to incoming messages. 

  • Customer sends SMS to your phone number
  • This creates a new card on your Trello board, and adds the message as a comment
  • When the rep responds to the comment, it sends a text to the customer
  • Rep can add additional notes to the Trello card as needed


Trello Twilio.jpeg

Step 1:

Step 2: You need an API key to get started

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Step 3:

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