Customer Conversations using Trello
Created by: Emma Goto
- SMS
- JavaScript
- COVID use case
- Hackathon
(information)
Info
Regulations require that you first register your number to use these resources to send SMS traffic to US and Canadian mobile destinations. If you are sending to Canada or the US and have not already done so, please see our documentation to register your Twilio phone number or Toll-Free number before you use this template.
Bring SMS conversations and notes on your customers together into one place using a Trello board. Enable reps to view, manage, and respond to incoming messages.
- Customer sends SMS to your phone number
- This creates a new card on your Trello board, and adds the message as a comment
- When the rep responds to the comment, it sends a text to the customer
- Rep can add additional notes to the Trello card as needed
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- Get the code for this project
The code for this sample is available on GitHub to view and download.
- Get Twilio credentials
You will need an Account SID and Auth Token in order to run this code.
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- Set up the code sample locally
Follow the setup instructions in the README to get the sample up and running.