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Twilio Programmable Voice logo

Dec 11, 2024

Voice

ConversationRelay is now available in Public Beta

<Connect><ConversationRelay> is a new TwiML noun and Service Provider Interface (SPI) for building genAI-powered virtual agents. ConversationRelay makes voice AI integrations straightforward, so you can focus on delivering the self-service experiences customers expect without diving into the complexities of voice technology. It combines low-latency speech-to-text and text-to-speech capabilities with human-like conversational pacing, orchestration, and seamless interruption handling through a websocket API. Bring your own large language model (LLM) and let Twilio take care of the rest. 

 

Check out the blog post to learn more. If you’re ready to dive right into code you can find the docs here. We can’t wait to see what you build!

Twilio Messaging logo

Dec 11, 2024

Beta Messaging

Introducing media for RCS on Twilio Messaging public beta

RCS now offers the option to create visually engaging messages with images, video and audio content globally. When you send media messages through Messaging Services, Twilio will automatically deliver RCS media messages to compatible devices. Devices that cannot receive media via RCS will still receive MMS messages where supported or a link to the media. If you want to learn more about RCS and request access, you can do so here.

Twilio Programmable Voice logo

Dec 10, 2024

Voice

Introducing Twilio Voice JS SDK Reference Components

Twilio Programmable Voice now provides reference components to showcase integrated backend and frontend implementations for common Twilio Voice use cases. You can easily incorporate these components into your application to cut down on development time and get to market faster.

Check out the docs for more information, and please leave us any feedback you might have in the Twilio Voice JavaScript Reference Components GitHub repository. We can’t wait to see what you build!

Twilio logo

Dec 10, 2024

Twilio Platform Phone Numbers

Increased Digital Verification for UK Regulatory Compliance Bundles

UPDATE: This change is anticipated to be made on January 6th, 2025
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To improve the experience for purchasing long codes in the United Kingdom, we have added more digital verification capabilities to vet business registration information. 

Improved digital verification capabilities allow the following improvements to the Regulatory Compliance Policies for the United Kingdom:

- Documents are no longer required for Businesses that are not registered in the UK Companies House. Previously, documents were required when users selected “Other” or non-UK registration authorities such as EIN for US based companies. 

- Emergency Address is no longer required during RC Bundle creation. However, users placing outbound calls must still add their emergency address SID to their Phone Number(s) as part of Phone Number configuration. 

While the Regulation Resource API response will reflect these changes in requirements, for API integrations leveraging the v2 Regulatory Compliance API, documents and Emergency Addresses will still be accepted and can be used to assist verification.

 

Twilio Programmable Voice logo

Dec 09, 2024

Voice

Twilio Voice Android and iOS SDKs Preflight APIs are available now in GA

The Twilio Programmable Voice iOS and Android SDKs (mobile) now each have a suite of “Preflight” APIs. Previously supported only on the Voice JS SDK, these new mobile diagnostics tools provide pre-call assessments of network stability, bandwidth, latency, jitter, MOS scores, and packet loss. This enables customers to enhance user experience by showing network warnings, prioritizing mobile data, or preventing calls on unreliable networks, ensuring more successful connections.

 

Check out the docs for more information on how to use the new functionality in your application. We can’t wait to see what you build!

Twilio Flex logo

Dec 05, 2024

Flex Voice

Conference mixer availability in Umatilla (us2)

On December 9, 2024 some traffic will begin to use Umatilla (us2) for conference mixing if the majority of participants are joining from the Umatilla (us2) edge location. On January 7, 2025 all conferences where the majority of participants join from the Umatilla (us2) edge location will be mixed there; Umatilla (us2) will also become selectable as a Programmable Voice Conference mixer region in TwiML and via API.

Twilio logo

Dec 05, 2024

Twilio Platform Developer

Introducing the v3 Regulatory Compliance API Pilot

We're launching the v3 Regulatory Compliance API Pilot, aimed at improving the Twilio onboarding API experience.  This pilot is opt-in, and we're inviting interested customers to express their interest.

Capabilities of the v3 Regulatory Compliance API Pilot:

  • Fewer Calls to Create Bundles: The v3 API simplifies the process of creating Regulatory Compliance Bundles by reducing the number of requests needed. Unlike the v2 API, which requires multiple steps per requirement (ex: Authorized Individual, a Business Address, and a Business Name), the v3 API consolidates these into a single request. With more complex registrations, the benefits are greater.

  • Single Call to Fetch Bundle Details: Getting bundle details is simplified into a single request.

  • Improved Error Codes: Errors are now surfaced in the API and error dictionary allowing for a more programmatic approach to error handling and less time troubleshooting. 

  • Common API schema across Programs: The v3 API introduces a unified schema, supporting multiple registration types across Twilio’s products/channels (ex: A2P, AlphaNumericSender), simplifying compliance management, and bringing consistency across channels.

**Important Note:  Pilot access is limited and the Twilio Product team will reach out to interested customers regarding access.

 

Twilio Flex logo

Dec 05, 2024

Flex

Flex UI 2.10.0 is now available

We’re excited to announce that Flex UI 2.10.0 is now available.

This release includes the public beta release of a new Teams view that enables you to organize agents into teams, allowing supervisors to view, filter, and interact with their agents more efficiently. You’ll also notice a public beta feature that enables agents to natively view Flex UI in Español (México) or Português (Brasil). 

In the next few weeks, you’ll receive upcoming enhancements that will only be available on Flex UI 2.10.0 and later. These enhancements include the ability to classify customer interactions by topic and subtopic in Agent Copilot, and Webchat 3.0 support for configurable pre-engagement forms and context as well as a new end chat button for customers. Watch the coming soon section of the release notes for details as these updates become available.

For complete details, see the Flex UI release notes for 2.10.0.

Twilio logo

Dec 05, 2024

Twilio SendGrid Platform SendGrid Email

SendGrid Webhook: New Fields Added to Deferred Event Payload

Starting December 16, 2024, Twilio’s Webhook service will expand the payload for deferred events to include two additional fields: “from” and “domain.” This change enhances data availability, enabling you to gain richer insights from your event data, specifically for deferred events.

What's New?

  • “from”: Displays the sender’s email address, providing greater visibility into the source of messages.
  • “domain”: Shows the domain portion of the recipient's email after the “@” symbol, supporting more granular tracking and analysis.

How Does This Affect You?

If your system processes deferred event payloads with a fixed set of fields, the addition of these new fields may cause integration issues.

What Actions Should You Take?

To ensure uninterrupted service:

  • Review and Update Your Integration: Modify your webhook processing logic to accommodate the new from and domain fields in the deferred event payload.
  • Test Your System: After making updates, thoroughly test your system to confirm it handles the enhanced payload correctly.

For more information, please review our Webhook Documentation.

Twilio Messaging logo

Dec 03, 2024

Messaging

Inbound Message Billing and Visibility Update

Starting January 6, 2025, Twilio phone numbers will automatically display all inbound messages in Messaging Logs and Insights, even without an inbound message URL configured. Additionally, all received inbound messages will be billed according to Twilio’s pricing list, even if no inbound message URL is configured.

 

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