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Patient Outreach

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The Patient Outreach app packages together the core components of a deployable prototype for SMS-based outreach. This app aims to support healthcare providers, payors, and life sciences organizations that are interested in building their own outreach solution to understand what is possible using Twilio, and to accelerate the path to success by providing core building blocks and workflows for a working prototype. 

NOT FOR USE IN PRODUCTION! Only deploy and test this prototype application in your sandbox testing environment. Discuss with the Twilio HLS team if you're looking to manipulate the app into your own solution for use in your production environment.

To showcase how Twilio can support your needs whether you’re a healthcare provider, payor or part of a life sciences organization, the Patient Outreach app bakes in three example use cases, each tailored to a unique point of view: 

  • Healthcare Providers: post-procedure outreach to patients, checking in on how they’re feeling and on scheduling a follow-up appointment with a specialist 
  • Healthcare Payors: new member outreach, sharing information on available resources and engagement content
  • Life Sciences/Pharma: outreach to potential research study participants, administering an eligibility questionnaire 

Patient Outreach_diagram.png

The architecture of the Patient Outreach app is aimed at getting you up and running as quickly as possible: there are no third party cloud-services requirements, SMS is the sole communication channel leveraged, and EHR integration is not a requirement for a fully-functioning app. Although we had simpler implementations in mind as we designed the blueprint’s prototype application, the solution could be matured to fully integrate with your EHR or to leverage an omni-channel engagement approach.

See the Patient Outreach Implementation Guide for detailed instructions on installation and configuration.

Made with <3 by the Twilio Healthcare & Life Sciences team

Customers with that are subject to the Health Insurance Portability and Accountability Act (HIPAA) and intend to utilize Twilio’s products and services to develop communication workflows containing protected health information (PHI) must execute a Business Associate Addendum (BAA) to Twilio’s Terms of Service. Twilio considers HIPAA compliance as a shared responsibility between the customer and Twilio. To learn more about how to build a HIPAA compliant workflow using Twilio’s offerings, please refer to our guide on Architecting for HIPAA on Twilio.

This CodeExchange App is not a generally available product and should not be fully deployed in a production environment. The CodeExchange App (including all code and related documentation) is provided “AS IS.”  Twilio disclaims all express or implied warranties of any kind with respect to the CodeExchange App, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. Twilio shall have no liability or obligation to you or any other individual or entity for any damages of any kind or nature whatsoever arising out of or relating to the use of or inability to use the CodeExchange App, including but not limited to any direct, indirect, incidental, consequential, or special damages, even if Twilio has been advised of the possibility of such damages. Twilio has no obligation to support or maintain the CodeExchange App. Use of the CodeExchange App is subject to all of the terms and conditions of the applicable license agreement.

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