- WhatsApp Appointment and FAQ Chatbot with Twilio Flex
WhatsApp Appointment and FAQ Chatbot with Twilio Flex
By Purna Sanyal
Use AWS Lex, Kendra and Comprehend to deploy a conversational chatbot with WhatsApp. The bot can answer frequently asked questions, schedule appointments, and indicate the conversation sentiment through WhatsApp. Any escalations can be passed to a human agent to Twilio Flex.
- Use Amazon Lex's Natural Language Undestanding (NLU) engine to recognize the intent of the text, automatically respond to frequently asked questions, and schedule appointments
- Connect to Twilio Flex using an AWS Lambda when users request help from a human
- When a user requests to speak to an agent, Amazon Comprehend captures the sentiment of the conversation
Use this for appointment scheduling and with any knowledge base for a better FAQ user experience.
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