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WhatsApp Appointment and FAQ Chatbot with Twilio Flex

Created by: Purna Sanyal

WhatsApp
Flex
Python

Use AWS Lex, Kendra and Comprehend to deploy a conversational chatbot with WhatsApp. The bot can answer frequently asked questions, schedule appointments, and indicate the conversation sentiment through WhatsApp. Any escalations can be passed to a human agent to Twilio Flex.

Use Amazon Lex's Natural Language Understanding (NLU) engine to recognize the intent of the text, automatically respond to frequently asked questions, and schedule appointments
Connect to Twilio Flex using an AWS Lambda when users request help from a human
When a user requests to speak to an agent, Amazon Comprehend captures the sentiment of the conversation

Use this for appointment scheduling and with any knowledge base for a better FAQ user experience.

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Currently only available in Python. Request hosting support for other languages

Get the code for this project
The code for this sample is available on GitHub to view.
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Set up the code sample locally
Follow the setup instructions in the README to get the sample up and running.