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  • WhatsApp Appointment and FAQ Chatbot with Twilio Flex

WhatsApp Appointment and FAQ Chatbot with Twilio Flex

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  • Flex
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Use AWS Lex, Kendra and Comprehend to deploy a conversational chatbot with WhatsApp. The bot can answer frequently asked questions, schedule appointments, and indicate the conversation sentiment through WhatsApp. Any escalations can be passed to a human agent to Twilio Flex.

  • Use Amazon Lex's Natural Language Undestanding (NLU) engine to recognize the intent of the text, automatically respond to frequently asked questions, and schedule appointments
  • Connect to Twilio Flex using an AWS Lambda when users request help from a human
  • When a user requests to speak to an agent, Amazon Comprehend captures the sentiment of the conversation

Use this for appointment scheduling and with any knowledge base for a better FAQ user experience.

Step 1:

Step 2: You need an API key to get started

Get a free API key

Step 3: Set up the code sample locally



Read setup instructions

Don't see what you want? Request a code sample Explore Docs

Questions about scaling, pricing, or which products/features to use? Get a consultation

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