Trend 01

There’s a massive
ROI for digital

Greater investment has led to increased revenues for those that embrace digital engagement.

Our Take

Number of years that the pandemic has accelerated companies’ digital transformations

Die Investitionen in die digitale Kundeninteraktion werden sich bis 2025 voraussichtlich fast verdoppeln .

Twilio digital interactions triple

Digital interactions on the Twilio platform in 2019, 2020, and 2021

Colombia leads the way on increased revenue

Die Region Asien/Pazifik und Japan verzeichneten eine Beschleunigung der Strategie zur digitalen Transformation um 7 Jahre .

Engagement Builder Spotlight

Region: Europe

Allianz Direct: Contact Center Transformation in Under a Year

five customer engagement trends for 2022

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State of Customer Engagement Report 2021

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