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Twilio Add-ons

Add-ons are pre-integrated partner technologies that let developers do more with the Twilio API. They make it possible to quickly build rich communications experiences by combining Twilio and 3rd-party capabilities, giving you the ability to choose the right technology for your needs without having to learn, test, and manage different platforms.

Add-ons are available through the Twilio Marketplace; you can choose from a list of verified Add-ons and install them in a single click. Once installed, they enhance Twilio APIs to deliver the capabilities of the installed Add-on. Examples of Add-ons include Phone number based queries for demographic & marketing data, Number fraud/spam blocking, Recordings Transcription, Message sentiment analysis, etc.

Supported Products

Add-ons are currently available for Programmable SMS, Calls and Recordings for Programmable Voice, and Lookups.

These Add-ons process the content that Twilio provides by tapping into the Add-on Provider’s data sources or using their technology to analyze it, and provide their results back to you as a JSON dictionary, added to the existing Twilio APIs that you use today.

The following Twilio content is available for Add-ons to enhance: Phone Numbers, Incoming Message body, Call recordings.

Product Supported Add-on Type When is the Add-on invoked Data available to Add-on Consumption Mode
Lookups Phone Number Add-on For every Lookup that specifics Add-on parameter Phone Numbers Synchronous
Programmable SMS Phone Number Add-on For every Incoming SMS. Outbound SMS is not supported. Phone Numbers Synchronous
Programmable SMS Message Analysis Add-on For every Incoming SMS. Outbound SMS is not supported. Phone Numbers, Message Body Synchronous
Programmable Voice Phone Number Add-on For every Incoming Call. Outbound Calls are not supported. Phone Numbers Synchronous
Programmable Voice Recording Analysis Add-on For every Incoming Call that is recorded. Audio File (single & dual channel) Asynchronous

Terms of Service & Data Storage

Add-ons are provided and supported by Add-on providers in the Twilio Marketplace. As a part of the Add-on installation process, you will be required to accept the Add-on provider’s Terms of Service. Note that the Add-on is provided under the Partner’s Terms of Service & Privacy policy.

Configuration & Identifiers

Installing an Add-on creates an Instance of that Add-on that is tied to your account. The Add-on Instance holds the configuration information required to operate the Add-on. This includes the following:

Configuration Information
(available in Console)
What is it User Configurable
Enabled Twilio Products A list of Twilio products that this Add-on supports and is enabled on. Yes
Configuration Parameters Add-on specific configuration parameters. Yes
Add-on Unique Name Human readable unique identifier used to invoke specific Add-ons and consume their results in the Twilio APIs.

Example: twilio_caller_identity
Yes (Suffix only)
Add-on Install Sid Unique Identifier for this Add-on Instance. Used for debugging and billing queries, and required for support requests when you are communicating with the Add-on provider.

Example: MC000003333333333345678901234566
No

For Add-ons that support Configuration Parameters, you can create additional Instances, each with a different set of Enabled Twilio Products and Configuration Parameters. This allows you to create & invoke different configurations of an Add-on, for example, to analyze English and French language text. Refer to the specific Add-on’s documentation for information about the Twilio Products & Configuration Parameters it supports.

Add-ons are currently installed and enabled at an Account level. In other words, when you enable an Add-on for a specific product such as Incoming SMS, it will be invoked for every incoming SMS. Some Twilio products (such as Lookups) may require that you specify the Add-on’s unique name to invoke that Add-on, in addition to enabling them for that product via the Console.

Consuming Add-On Data

See Using Add-ons

Pricing & Billing

The Marketplace allows Partners to set their own pricing for their Add-ons and invokes the Twilio Billing system for usage-based billing. Use of an Add-on will be metered by Twilio and deducted from the developers account.

The following billing models are supported by the Marketplace for an Add-on:

  • Pay-per-use
  • Pay-per-minute : For Recording Analysis Add-ons
  • Subscription (coming soon)
  • Installation (coming soon)

You can check pricing for Add-ons in the Marketplace catalog, and usage inside the Usage page in the Console.

Add-On Support

Add-ons are provided and supported by Add-on Partners in the Twilio Marketplace. Support information for Add-on Partners (Phone numbers, support email, expected resolution times and process) varies from Add-on to Add-on, and is documented in the Add-on detail page.

The following table outlines when to contact Twilio for Add-on related issues and when you need to reach out to the Add-on Partner.

Issue Support provided by
I don’t see AddOns parameter in my callbacks Twilio
Error Codes 61000, 61003, 61006, 61009 Twilio
Error Codes 61001, 61002, 61004, 61005, 61007, 61008, Add-on Partner
Error Codes other than those specified above Twilio
Add-on results are not accurate or as per expectations specified in the Add-ons documentation Add-on Partner

When you contact Twilio or an Add-on Partner to request support for an Add-on, you should provide the following information to help identify and resolve your issue.

Identifier What is it Where to find it
Add-on Unique Name Human readable unique identifier used to invoke specific Add-ons and consume their results in the Twilio APIs.

Example: twilio_caller_identity
Available in the Console, under the Installed Add-ons section.
Request Sid The unique identifier of a particular Add-on request. Used for billing and debugging.

Example: XR000009775bb6d43d1cabc4955723fae1
This is available in the API response or callback you receive from Twilio that contains the Add-on results.
Add-on Install Sid A unique identifier for a developers install of an Add-on.

Example: MC000003333333333345678901234566
Available in the Console, under the Installed Add-ons section.

Examples of Add-on Usage

There are a variety of ways to leverage Add-ons and consume the data they return. In this section, we have an example utilizing the Prove TCPA Compliance Add-on, along with an example of a modified SMS Webhook having a new POST parameter containing data returned from the Add-on. For more information on how to install and begin working with Add-ons, visit Add-ons Quickstart.

Add-ons are only supported by the most recent major version of the Twilio Helper Libraries.

        
        
        
              
              
              
              With add-ons enabled, SMS webhooks will receive a new POST parameter, a JSON-encoded string called "AddOns" - this is an example of formatted JSON you'd receive in that webhook request.

              Webhook JSON of Add-on Enabled Incoming SMS

              With add-ons enabled, SMS webhooks will receive a new POST parameter, a JSON-encoded string called "AddOns" - this is an example of formatted JSON you'd receive in that webhook request.
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