Learn how to add channels, create engagement workflows and intelligent routing, and gain operational insights. Flex enables developers to customize and deploy your contact center with tools like the programmable Flex UI, the Plugin Builder, and Flex Insights.
Learn how to set up and administer your Flex contact center. Learn about Flex core concepts and the different steps involved in setting up and managing your Flex instance.
End User Guides
Explore how common use cases work in Flex. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, the End User Guides will provide you and your agents the context you need to get the most out of Flex's existing architecture.