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Twilio Flex

Twilio Flex is a digital engagement center for sales and customer support teams that gives companies control over how they communicate with customers and prospects across all channels, and at every stage of the customer journey. Twilio Flex works within existing solutions to drive revenue in three specific ways. First, it provides a customer service contact center with specific channels and integrations orchestrated to remove friction and drive repeat sales. Second, it enables high touch, contextual direct sales interactions. Third, it facilitates relationship management as your in-app digital concierge.

Get started
Twilio sets up the basis for your contact center
Twilio servers
You customize your Flex instance with the workflows, channels and systems that matter to your business
Your app

import React from 'react';
import { withTaskContext } from '@twilio/flex-ui';

const TaskSIDText = {
  color: "#FFF"

class CustomCRM extends React.Component {
  render() {
    const { task } = this.props;
    return <div style={TaskSIDText}>
      <p>Access agent task data</p>
      <p>Task SID: <span style={{ fontWeight: 'bold' }}>{task ? task.sid : 'No task selected'}</span></p>
Gain operational insight and quickly deploy updates
Easily deploy and manage your new contact center!

Developer Documentation

Learn how to add channels, create engagement workflows and intelligent routing, and gain operational insights. Flex enables developers to customize and deploy your contact center with tools like the programmable Flex UI, the Plugin Builder, and Flex Insights.

Build your contact center

Administrator Guide

Learn how to set up and administer your Flex contact center. Learn about Flex core concepts and the different steps involved in setting up and managing your Flex instance.

Core Concepts

Familiarize yourself with the key features and core concepts of a cloud contact center.

Solutions Library

End to End Solutions to help you solve the complex challenges facing your contact center

End User Guides

Explore how common use cases work in Flex. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, the End User Guides will provide you and your agents the context you need to get the most out of Flex's existing architecture.

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