Businesses who use text messaging can send customers a reminder a few days — or even hours — in advance of their scheduled service or order delivery date. This helps reduce the number of missed appointments and enables customers to contact the business directly if they need to make any changes. For example, Yelp, the crowd-sourced business review site, sends reminders to users who’ve made restaurant bookings through their app, allowing them to confirm or change reservation via SMS.
Likewise, when Arkansas Children’s Hospital schedules an appointment they ask patients to opt into SMS or voice reminders at the time of scheduling. In that way, ACH can send reminders of their doctor’s appointment which can be confirmed or changed via text. By interacting directly with customers, this two-way communication allows businesses to reduce no-shows and increase customer communications.
Appointment Reminders, like all notifications sent using text and voice messaging, receive attention more quickly than email and other mediums. And best of all, businesses typically receive customer replies in real-time. This enables companies to automate customer communications while delivering a first-rate customer experience.
Many businesses have settled on using two-way SMS to automatically notify customers of upcoming appointments, allowing customers to confirm, cancel, or reschedule via text and/or voice prompts. Try out our tutorials which walk you through building an appointment reminder system, or talk to sales for help with your unique appointment reminder scenario.