Arrival alerts allow business to inform their customers when they might expect their product or service to arrive.
Alerts can be sent via SMS in-app chat, or push notifications, and allow organizations to give customers an easy way to stay informed. Since alerts are time-sensitive, many businesses opt to deliver those alerts using SMS or voice calls.
With SMS messaging, businesses can share real-time tracking and transit information, so customers know exactly when their order will arrive. Uber, for example, keeps customers up-to-date by sending SMS-based car arrival estimates. Likewise, Instacart, an on-demand grocer, sends alerts to their customers when the personal shopping courier has finished selecting their groceries and when orders are out for delivery.
Arrival alerts, like all notifications sent using text and voice messaging, receive attention more quickly than email and other mediums. And best of all, businesses typically receive replies in real-time. This enables companies to automate customer communications while delivering a first-rate customer experience.