Trend 01

There’s a massive
ROI for digital

Greater investment has led to increased revenues for those that embrace digital engagement.

Our Take

Number of years that the pandemic has accelerated companies’ digital transformations

デジタルエンゲージメントへの投資は2025年までに ほぼ倍増 の見込み

Twilio digital interactions triple

Digital interactions on the Twilio platform in 2019, 2020, and 2021

Colombia leads the way on increased revenue

アジア太平洋地域と日本は、デジタルトランスフォーメーション戦略を 7年 前倒し

Engagement Builder Spotlight

Region: Europe

Allianz Direct: Contact Center Transformation in Under a Year

five customer engagement trends for 2022

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State of Customer Engagement Report 2021

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