Agent Notes Flex Plugin

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Agent Notes Flex Plugin

Flex
Twilio
Applications

This Twilio Flex Plugin enables your agents to take notes when they are on-call or chatting with a customer. This is an introductory plugin where the notes are stored locally for your agents. Jot down todos, ideas, research, meeting notes, and other bits of relevant information.

Works as an add-on to your existing Flex application
This project is based on a sample plugin developed using the Flex Plugin Builder.

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Step 1:

To get started you will need the following:

A Twilio account with a Flex environment provisioned. Create your Flex Account

NPM version 5.0.0 or later installed (npm -v)

Node version 8.0.0 or later installed (node -v)

Step 2:

Configure your local environment to use Flex plugins by using the node module create-flex-plugin. Read more

npm install -g create-flex-plugin

            create-flex-plugin plugin-agent-notes --template https://github.com/twilio-labs/plugin-agent-notes
            

Get code on GitHub

Step 3:

Install the dependencies of the plugin. Read more

npm install

Run and test the plugin locally by spinning up a local web-server.

npm start

Step 4:

Deploy your Flex Plugin. Read more

npm run deploy

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