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Agent Notes Flex Plugin

Created by: Twilio
  • Flex
  • JavaScript

This Twilio Flex Plugin enables your agents to take notes when they are on-call or chatting with a customer. This is an introductory plugin where the notes are stored locally for your agents. Jot down todos, ideas, research, meeting notes, and other bits of relevant information.

  • Works as an add-on to your existing Flex application
  • This project is based on a sample plugin developed using the Flex Plugin Builder(link takes you to an external page).
Report this template(link takes you to an external page)
  1. Requirements

    To get started you will need the following:

  2. Configure your local environment

    This can be done in either steps 2A or 2B.

    • 2A. Using the Twilio CLI

      Configure your local environment to use Flex plugins by using the Flex Plugins CLI(link takes you to an external page)

      twilio plugins:install @twilio-labs/plugin-flex@beta
      twilio flex:plugins:create plugin-agent-notes --template https://github.com/twilio-labs/plugin-agent-notes
    • OR

    • 2B. Manually via GitHub

      Clone the code from GitHub

      Get code on GitHub(link takes you to an external page)

      Install the dependencies of the plugin. Read more.(link takes you to an external page)

      npm install

      Run and test the plugin locally by spinning up a local web-server.

      twilio flex:plugins:start
  3. Log in

    Log into your Flex account via the Twilio CLI

    twilio login

    Visit general usage(link takes you to an external page) to learn more about using multiple Flex accounts.

  4. Deploy the plugin

    Deploy and enable your plugin for your Flex application

    twilio flex:plugins:deploy --major \
      --changelog "Adding plugin-agent-notes via Code Exchange" \
      --description "Deploying plugin-agent-notes via Code Exchange"
    twilio flex:plugins:deploy --major \
      --changelog "Adding plugin-agent-notes via Code Exchange" \
      --description "Deploying plugin-agent-notes via Code Exchange"

Need some help?

We all do sometimes; code is hard. Get help now from our support team(link takes you to an external page), or lean on the wisdom of the crowd by browsing the Twilio tag(link takes you to an external page)on Stack Overflow.

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