Preset and Auto-Responses in Flex
Created by: Twilio
- Flex
- JavaScript
- COVID use case
This plugin allows your agent to quickly send commonly-used text snippets to customer's messages. This plugin also lets them set a predefined message, the moment they get paired to chat with a customer.
- Create predefined message sent by the answering agent as soon as they accept a task
- Build UI below the Chat Input field to enable Agents to select from a list of predefined canned responses
- Automatically send the selected predefined response as a chat or SMS to the customer
- Requirements
To get started you will need the following:
- A Twilio account with a Flex environment provisioned. Create your Flex Account
- Flex Plugins CLI installed on your machine
- Twilio CLI installed on your machine
- Configure your local environment
This can be done in either steps 2A or 2B.
2A. Using the Twilio CLI
Configure your local environment to use Flex plugins by using the Flex Plugins CLI
twilio plugins:install @twilio-labs/plugin-flex@betatwilio flex:plugins:create plugin-agent-autoresponse --template https://github.com/twilio-labs/plugin-agent-autoresponse2B. Manually via GitHub
Clone the code from GitHub
Install the dependencies of the plugin. Read more.
npm installRun and test the plugin locally by spinning up a local web-server.
twilio flex:plugins:start
OR
- Log in
Log into your Flex account via the Twilio CLI
twilio loginVisit general usage to learn more about using multiple Flex accounts.
- Deploy the plugin
Deploy and enable your plugin for your Flex application
twilio flex:plugins:deploy --major \ --changelog "Adding plugin-agent-autoresponse via Code Exchange" \ --description "Deploying plugin-agent-autoresponse via Code Exchange"twilio flex:plugins:release \ --name "plugin-agent-autoresponse" \ --description "Enabling plugin-agent-autoresponse via Code Exchange" \ --plugin plugin-agent-autoresponse@1.0.0