- Preset and Auto-Responses in Flex
Preset and Auto-Responses in Flex
- COVID use case
This plugin allows your agent to quickly send commonly-used text snippets to customer’s messages. This plugin also lets them set a predefined message, the moment they get paired to chat with a customer.
- Create predefined message sent by the answering agent as soon as they accept a task
- Build UI below the Chat Input field to enable Agents to select from a list of predefined canned responses
- Automatically send the selected predefined response as a chat or SMS to the customer
To get started you will need the following:
A Twilio account with a Flex environment provisioned. Create your Flex Account
NPM version 5.0.0 or later installed (npm -v)
Node version 8.0.0 or later installed (node -v)
Configure your local environment to use Flex plugins by using the node module create-flex-plugin. Read more
Install the dependencies of the plugin. Read more
Run and test the plugin locally by spinning up a local web-server.
Deploy your Flex Plugin. Read more
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