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Customer Authentication Flex Plugin

By Twilio

  • Flex
  • Verify
  • Twilio
  • Host on Twilio
  • Applications

Use this Flex plugin so agents can authenticate customers with SMS one-time passcodes.

Call center security is a known weak spot for many companies. That's because most call centers only identify and do not actually authenticate users when they call. Improve your contact center security with actual authentication!

Learn more about how to set up this plugin in the blog post: How to add customer authentication to Twilio Flex.

flex verify plugin gif

  • Works as an add-on to your existing Flex application.
  • Hosted on Twilio - uses the Twilio runtime for serving the plugin and serverless functions.
  • Uses the Twilio Verify API to send and check SMS one-time passcodes.
  • Based on a sample plugin developed using the Flex Plugin Builder.

Step 1:

Step 2: You need an API key to get started

Get a free API key

Step 3: Set up the code sample locally



Read setup instructions

Step 4:Questions about scaling, pricing, or infrastructure? Talk to an expert

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