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Customer Authentication Flex Plugin

Created by: Twilio

Flex
Verify
JavaScript

Use this Flex plugin so agents can authenticate customers with SMS one-time passcodes.

Call center security is a known weak spot for many companies. That's because most call centers only identify and do not actually authenticate users when they call. Improve your contact center security with actual authentication!

Learn more about how to set up this plugin in the blog post: How to add customer authentication to Twilio Flex.

Works as an add-on to your existing Flex application.
Hosted on Twilio - uses the Twilio runtime for serving the plugin and serverless functions.
Uses the Twilio Verify API to send and check SMS one-time passcodes.
Based on a sample plugin developed using the Flex Plugin Builder.

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Requirements
To get started you will need the following:
- A Twilio account with a Flex environment provisioned. Create your Flex Account
- Flex Plugins CLI installed on your machine
- Twilio CLI installed on your machine
Configure your local environment
This can be done in either steps 2A or 2B.
- 2A. Using the Twilio CLI
  Configure your local environment to use Flex plugins by using the Flex Plugins CLI
  twilio plugins:install @twilio-labs/plugin-flex@beta
  twilio flex:plugins:create plugin-verify --template https://github.com/twilio-labs/plugin-verify
- 2B. Manually via GitHub
  Clone the code from GitHub
  Get code on GitHub
  Install the dependencies of the plugin. Read more.
  npm install
  Run and test the plugin locally by spinning up a local web-server.
  twilio flex:plugins:start
Log in
Log into your Flex account via the Twilio CLI
twilio login
Visit general usage to learn more about using multiple Flex accounts.
Deploy the plugin
Deploy and enable your plugin for your Flex application
twilio flex:plugins:deploy --major \ --changelog "Adding plugin-verify via Code Exchange" \ --description "Deploying plugin-verify via Code Exchange"
twilio flex:plugins:release \ --name "plugin-verify" \ --description "Enabling plugin-verify via Code Exchange" \ --plugin plugin-verify@1.0.0

Customer Authentication Flex Plugin

2A. Using the Twilio CLI

2B. Manually via GitHub