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Refer not allowed on non-SIP call legs



ERROR: 13801

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PROGRAMMABLE VOICE
ERROR

The Refer verb is only allowed on SIP call legs, e.g. you can refer an incoming SIP call that originate from SIP infrastructure or an outbound call to a SIP destination. Calls to or from other destinations, such as a phone number or Twilio Client cannot be referred.

Possible Causes

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  • Your application attempted to invoke the Refer verb on a PSTN or Twilio Client call leg.

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