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Alarms

Alarms for Error Logs is now available for all accounts. You can create and manage Alarms from the Monitor tab in the Twilio Console. This enhanced monitoring proactively notifies you when spikes in errors occur.

A view of the Twilio Console showing the Alarms sub-nav expanded

Getting Started

There are multiple ways to create an Alarm:

  • Directly from the Manage Alarms page.
  • From the Error Logs view, click +Create Alarm.
    View of the Error Logs page within Twilio Console, highlighting the location of the new Create Alarm button
  • From the Error Logs view, click the three dots next to an Error and select Create alarm.
    Demonstration of clicking the three dots menu for an error and accessing the Create alarm option

After taking any of these actions, you’ll be taken to the Create Alarm page. This page allows you to configure your Alarm properties:

  • The error you are monitoring for.
  • The threshold and time period you want to check against.
  • Who gets notified when the Alarm is triggered, and how will they be notified.

Alarms are Account-specific and will not aggregate from sub-Accounts up to Parent accounts.

Configure an Alarm

There are 4 main steps to set up an Alarm.

1. Select an Error Code to monitor

The first step is to select an Error Code from the Error code dropdown. You can configure the Alarm to monitor for a specific Error Code or for any error occurrence. The error code selection dropdown is searchable as well.

For your reference, all of Twilio’s Error Codes, with possible causes and solutions, are documented here.

Creating an Alarm from an individual error event will automatically populate the Error code field with that Error Code for you.

Once you select an Error Code, the page will display a graph showing a visual timeline of the selected error’s rate of occurrence.

A view of the error trend graph that is generated after selecting an error code as the target for your Alarm

2. Define the Alarm’s threshold and time period

The Alarm will be triggered when the selected Error exceeds your defined Alarm threshold within the selected Time period. You can choose from the following time boxes to allow for near real-time alerting: 5 minutes, 15 minutes, 1 hour, 12 hours, and 24 hours.

A view of the Alarm threshold configuration fields: alarm threshold and time period

3. Configure notification preferences

The notification preferences enable you to be notified in-console, via email, or via webhook. You may select any combination of these options. Provide any necessary email addresses and/or a webhook URL if you enable either of those notification types.

If you enable the webhook option, the provided URL will receive a request with a set of key-value pairs that describe the alarm. These keys are documented below.

View of the notification configuration options for step 3

The in-console notification is a red indicator displayed as a badge on the Monitoring tab.

Example of the red error indicator in the Twilio Console, next to the Monitor tab

Alarm notifications will be triggered within 15 seconds of exceeding the defined threshold.

4. Name your Alarm

Finally, give your Alarm a friendly name and click Save to activate the Alarm.

The Alarm can now be maintained from the Manage alarms page.

View of the Alarm name and save or delete step

Manage Alarms

You can duplicate, delete, or edit any Alarm from the Manage alarms page.

Click the name of an Alarm to perform any edits, or click the three dots to display options to duplicate or delete the Alarm.

View of the Manage alarms page within the Console

Alarms History

The Alarms history page shows a list of all triggered Alarms within your account. The Alarms history does not aggregate Alarms from subaccounts. Each account’s Alarms are independent.

Clicking into an Alarm occurrence will take you to the Alarm History detail page, which provides additional information about when the Alarm was triggered and troubleshooting steps for the Error that occurred.

Email notifications will contain a link to the Alarm History detail page, so that you can access that information quickly and directly.

View of the Alarms history page within the Console, showing a list of triggered Alarms

Alarms webhook payload data

If you provide a webhook URL to an Alarm to receive notifications, Twilio will make a POST request to your URL with the following keys as query parameters, similar to all other Twilio Webhook requests:

Parameter Description Example
AccountSid The 34-character ID of the Account this alarm is associated with. "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
AppMonitorTriggerSid The 34-character ID of the Alarm that was triggered "AKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
CurrentValue The current error count for the defined TimePeriod that the Alarm is monitoring 2
DateFired When this notification was triggered, in UTC "Tue, 09 08 2022 16:51:20 +0000"
Description A description of the error the Alarm was monitoring "Any Warning or Error"
ErrorCode A unique error code for the error condition. You can lookup errors, with possible causes and solutions, in our Error Dictionary. 10004
IdempotencyToken A random token generated by Twilio, and guaranteed to be unique for this particular firing of this Alarm. This is idempotent. "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX-FIRES-AKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
Log The log level. Can be: error or warning. "error"
TimePeriod The period of time over which the Alarm counts errors, one of FIVE_MINS, FIFTEEN_MINS, ONE_HOUR, TWELVE_HOURS, or ONE_DAY. For instance, a daily TimePeriod would reset the error count every day. Time periods are in UTC. "ONE_DAY"
TriggerValue The error count at which the Alarm fires. 1.000000

We’d love to hear your thoughts about this product—please reach out to our support team if you have any questions, issues, or feedback for us.

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