Rate this page:

Error 20009

ERROR - 20009

Cannot delete this resource before it is complete

You attempted to delete a call or message resource before it was completed. If you are attempting to delete a call, wait until the call is completed and try your request again. If you are attempting to delete a message, wait several minutes and try again.

If you're seeing a message in the logs that you have already deleted, please allow up to 14 days for our systems to completely remove this record before reaching out to support.

Possible Causes

  • You requested the call or message be deleted before all of Twilio's systems finished processing it.
  • In rare cases, a message or call record may take up to 14 days to be finalized and able to be deleted.

Possible Solutions

  • If you are attempting to delete a call, verify that the call is not still in-progress.
  • If you are attempting to delete a call or message shortly after sending or receiving it, please wait at least 1 minute to make your DELETE request. If you receive this error after waiting 1 minute, wait several minutes and retry deletion again.
  • If you encounter this issue frequently even when waiting several minutes before deleting a message or a completed call, please contact Twilio support with examples of affected Call or Message SIDs.
  • For the highest level of privacy for Twilio SMS messages, apply for message redaction which can automatically redact message bodies or phone numbers immediately after a message is sent or received.
Rate this page:

Thank you for your feedback!

We are always striving to improve our documentation quality, and your feedback is valuable to us. Please select the reason(s) for your feedback or provide additional information about how we can improve:

Sending your feedback...
🎉 Thank you for your feedback!
Something went wrong. Please try again.

Thanks for your feedback!

Refer us and get $10 in 3 simple steps!

Step 1

Get link

Get a free personal referral link here

Step 2

Give $10

Your user signs up and upgrade using link

Step 3

Get $10

1,250 free SMSes
OR 1,000 free voice mins
OR 12,000 chats
OR more