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Error 20153

Product: Platform

Error - 20153

Invalid Issuer Or Subject

The issuer or subject of the JWT provided to the Twilio API was invalid.

Possible Causes

  • The issuer is missing from JWT
  • The issuer entity is suspended in Twilio.
  • The subject is missing from JWT
  • The subject entity is suspended in Twilio.
  • The issuer and subject are not related.

Possible Solution:

  • In case of Public Key Client Validation, make sure the account and the API key are valid and not suspended.
  • For the details on JWTs used as part of Public Key Client Validation, see the documentation
  • To check whether the JWT is structurally correct, you can use the tools available at jwt.io.