Skip to contentSkip to navigationSkip to topbar
Page tools
Useful for sharing or LLM

On this page
Looking for more inspiration?Visit the
Error

21608: Upgrade and create an approved primary compliance profile to reach unverified numbers

Description

description page anchor

You have attempted to send a message to an unverified phone number while using a trial account or an account without an approved primary compliance profile (PCP).

To prevent spam, trial accounts and accounts without an approved PCP can only send messages to phone numbers you've verified with Twilio. You must upgrade your account and submit an approved primary compliance profile to remove this restriction.

Possible causes

possible-causes page anchor
  • You attempted to send a message to a phone number that has not been verified on your trial account.
  • Your upgraded account doesn't have an approved primary compliance profile, which is required for unrestricted messaging.