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Error 21610

Product: Programmable SMS

ERROR - 21610

Attempt to send to unsubscribed recipient

The person you are trying to message has opted out of receiving messages from your Twilio phone number, Channels sender, or Messaging Service.

You have attempted to message a 'To' number that has replied with "STOP" to one of your previous messages. You will not be able to send to the phone number specified in the 'To' parameter until the subscriber identified by the phone number has responded with "START".

Please see this FAQ for more information about how Twilio handles opt-out and opt-in.

Possible Causes

Possible Solutions

  • Consider removing this phone number from your list of recipients.
  • Request the recipient to resubscribe to your messages by texting in "START" or another opt-in keyword to your Twilio sender.
  • Before sending messages to a recipient, ensure they have consented to receive messages from you. Please read these guidelines to understand messaging opt-in requirements and best practices.
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