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Error 21650

Product: Phone Numbers

Error - 21650

Phone Number Requires a Verified Identity Document

To purchase this number you must have a verified identity document on your account.

Possible Causes

  • There is no verified identity document on your account or subaccount. Due to local regulations, some phone numbers require a verified identity document associated with your Twilio account.

Possible Solutions

  • In the Phone Numbers > Documents section in Console, provide the name of the individual or business registering the phone numbers and a scanned copy of supporting identification documents.
  • Ensure that the verification status of the identity document record is “Passed”. If “Pending”, wait 48 business hours for Twilio to verify the document. If “Failed”, please refer to the failure reason to address the issue.
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