Error 21719

Product: Programmable SMS

ERROR - 21719

Incompatible Messaging Service/A2P Use Cases

Request was unsuccessful due to incompatibility between the Messaging Service use case and the A2P use case for the messaging service.

Possible Causes

• Updating a Messaging Service use case to one that is not compatible with the current A2P use case for this messaging service.
• Creating a new A2P campaign with an A2P use case that is not compatible with the current Messaging Service use case.

Possible Solutions

Update the request to pass a compatible A2P/Messaging Service use case. The following resource can be used to retrieve all compatible A2P use cases for a specific Messaging Service: https://messaging.twilio.com/v1/Services/MGXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX/Compliance/Usa2p/Usecases