Product: Programmable SMS
ERROR - 21721
Cannot import Campaign Verify token due to incompatible A2P brand
The attempt to import a Campaign Verify token to your brand failed because your A2P brand is in an incompatible state.
- Your A2P brand has a status of
FAILEDmeaning the brand was not successfully registered
- Your A2P brand is of type
STARTERmeaning it is a starter brand, not a standard brand
- Verify if the Brand Registration SID has been registered successfully by checking the
statusfield using the Brand API. If the brand has been registered successfully, it will have a status of
APPROVED. If this is the case, try to import the token again.
- Verify that the Brand Registration SID is of the correct type by checking the
brand_typefield using the Brand API. The brand should have a type of “STANDARD.” If the
STARTER, the brand does not support importing a Campaign Verify token. Once you’ve verified that you are using a standard brand, try to import the token again