Error 21721
Product: Programmable SMS
ERROR - 21721
Cannot import Campaign Verify token due to incompatible A2P brand
The attempt to import a Campaign Verify token to your brand failed because your A2P brand is in an incompatible state.
Possible Causes
- Your A2P brand has a status of
FAILED
meaning the brand was not successfully registered - Your A2P brand is of type
STARTER
meaning it is a starter brand, not a standard brand
Possible Solutions
- Verify if the Brand Registration SID has been registered successfully by checking the
status
field using the Brand API. If the brand has been registered successfully, it will have a status ofAPPROVED
. If this is the case, try to import the token again. - Verify that the Brand Registration SID is of the correct type by checking the
brand_type
field using the Brand API. The brand should have a type of “STANDARD.” If thebrand_type
isSTARTER
, the brand does not support importing a Campaign Verify token. Once you’ve verified that you are using a standard brand, try to import the token again