Skip to contentSkip to navigationSkip to topbar
Page tools
Useful for sharing or LLM
Accelerate development with AI

On this pageProducts used
Looking for more inspiration?Visit the
Warning
Application error

23002: Message Redaction Incompatible Configuration: Short code "STOP" filtering

Twilio Messaging DocumentationMessaging

Description

description page anchor

Phone Number Redaction is enabled for your account. Twilio's default opt-out keyword handling ("SMS STOP filtering") is not compatible with Phone Number Redaction and should be disabled.

Possible causes

possible-causes page anchor
  • Twilio is currently set to handle opt-out keywords for short code numbers on your account. Twilio's opt-out handling requires Twilio to save non-redacted phone numbers of users who have opted out, and is incompatible with Phone Number Redaction.