Error 30437

Product: Programmable SMS

ERROR - 30437

Toll Free verification rejection - Edit time expired

The rejected toll-free verification time window has reached the 7 day expiration. An edit is accepted, but the toll-free number remains unverified and the submission is no longer prioritized, so time to process is similar to a new submission. Effective Nov 8, 2023, messaging traffic on this Toll-Free number is blocked until it’s verified.

Possible Causes

There were no edits to the verification within 7 days of its rejection.

Possible Solutions

• Edit and submit the toll-free verification for the number fixing the rejection reasons. This will be handled as a new submission.
• Contact Twilio Customer Support

Toll-Free best practices can be found at https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada