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Error 30441

Product: Programmable SMS

ERROR - 30441

Toll-Free phone number verification rejection - Content Violation

The Toll-Free phone number verification submission has been reviewed and it was rejected.

Possible Causes

The toll-free phone number cannot be verified because the submission indicated that the business was part of a prohibited SHAFT category or the content was potentially sending SHAFT material.

SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco/Vape) and Marijuana/CBD are prohibited categories.

Possible Solutions

Ineligible for resubmission. If you feel that this was in error, contact Twilio Customer Support.

See Forbidden message categories for more information on use cases and content.

See Toll-Free best practices for resources on how to implement Toll-Free messaging.

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