Error 30443

Product: Programmable SMS

ERROR - 30443

Toll Free verification rejection - Disallowed Content

The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it’s verified.

Possible Causes

The Toll-Free phone number cannot be verified because your campaign has disallowed content types, such as: Loan Marketing, 3rd party debt collection, gambling, sweepstakes, stock alerts, cryptocurrency, risk investments, debt reduction, credit repair, 3rd party lead generation, federally illegal substances.

Possible Solutions

• Ineligible for resubmission. If you feel that this was in error, contact Twilio Customer Support.

See Forbidden message categories for more information on use cases and content.

See Toll-Free best practices for resources on how to implement Toll-Free messaging.

See what happens to traffic if a Toll-Free verification is rejected