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Toll Free verification rejection - Invalid Information

ERROR: 30445

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The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it's verified.

Possible Causes

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The Toll-Free phone number cannot be verified because of invalid information. The Business Information such as business name or address that was submitted could not be verified or the website URL could be not validated because it is not accessible or available. Or the ISV contact information was provided instead of its customer's contact information.

  • Verify that all the business information fields are correct. Resubmit the Toll-Free verification.
  • Ensure that you have a live publicly accessible website URL. Resubmit the Toll-Free verification.
  • If you are an ISV, update the toll free verification with your customer's information. Resubmit the Toll-Free verification.

See Toll-Free best practices(link takes you to an external page) for resources on how to implement Toll-Free messaging.

See what happens to traffic(link takes you to an external page) if a Toll-Free verification is rejected

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