Product: Programmable SMS
The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it’s verified.
- The Opt-in workflow provided is not sufficient for campaign type and Express Consent is required.
- Consent for messaging is a requirement for the service.
- Opt-in is shared with 3rd Parties.
Resubmit the toll free verification after completion of one of these: * Correct opt-in via CTIA guidelines and resubmit * Remove necessity to opt-in for service and resubmit * Remove language for 3rd party opt-in sharing and resubmit once complete and live on your website.
CTIA guidelines can be found here
See Toll-Free best practices for resources on how to implement Toll-Free messaging.
See what happens to traffic if a Toll-Free verification is rejected