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Error 30446

Product: Programmable SMS

ERROR - 30446

Toll Free verification rejection - Opt-In Error

The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it’s verified.

Possible Causes

  • The Opt-in workflow provided is not sufficient for campaign type and Express Consent is required.
  • Consent for messaging is a requirement for the service.
  • Opt-in is shared with 3rd Parties.

Possible Solutions

Resubmit the toll free verification after completion of one of these: * Correct opt-in via CTIA guidelines and resubmit * Remove necessity to opt-in for service and resubmit * Remove language for 3rd party opt-in sharing and resubmit once complete and live on your website.

CTIA guidelines can be found here

See Toll-Free best practices for resources on how to implement Toll-Free messaging.

See what happens to traffic if a Toll-Free verification is rejected

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