Toll-Free phone number verification rejection - Age Gate

The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The Toll-Free phone number cannot be verified because an Age Gate is not present or is not acceptable on your website and/or opt-in policy.

• Add a robust age gate to your website or opt-in policy. Resubmit the toll free verification with the updated age gate information.

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices

Twilio's Messaging Policy