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Toll-Free phone number verification unable to process - address invalid

ERROR: 30451

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Twilio is unable to process your Toll Free Verification request because it could not be validated by Twilio and could not be submitted for verification review.

Possible Causes

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The toll-free phone number cannot be verified because the address is invalid. It could be due to:

  • The provided address is not a valid US or Canada address
  • Invalid State or Region
  • Invalid Country
  • Invalid House Number
  • Invalid City
  • Invalid Postal Code
  • Invalid Street
  • Invalid Address - multiple issues

Correct the address and resubmit the verification in Console or via the Messaging Compliance API.

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Toll-Free best practices can be found at takes you to an external page)

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