Warning 32009

Product: Programmable Voice

Error - 32009

Dialing SIP Endpoint failure - User not registered

There was a failure attempting to Dial the specified SIP Endpoint. The User specified is not registered.

Possible Causes

You tried to Dial a SIP Endpoint that is not currently registered with the corresponding SIP Domain. Please check your TwiML or REST API.

Possible Solutions

  • If you are using TwiML Please check that there isn't a typo in <Dial><Sip>username@yoursipdomain.sip.us1.twilio.com</Dial></Sip> and compare against your SIP Endpoint configuration. Make sure the username matches a username in the Credential List used to authenticate the SIP Endpoint with the SIP Domain.

  • If you are using the REST API Please check the To field and verify there isn't a typo. Make sure the username matches a username in the Credential List used to authenticate the SIP Endpoint with the SIP Domain.

Troubleshooting

  • Prior to dialing, you can verify that your SIP Endpoint has successfully registered in the Console "Registered SIP Endpoints" tab found on the SIP Domains page.

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