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Error 32209

ERROR - 32209

SIP: Secure transport required

When secure calling is enabled, Twilio cannot accept calls made using UDP or TCP. Please use TLS.

Possible Causes

  • Media security is enabled on your SIP domain or trunk, but Twilio received SIP traffic over an insecure protocol, such as UDP or TCP.
  • You are using SIP registration, and are attempting to place a secure call to an endpoint where all of the available bindings were registered with an insecure protocol, such as UDP or TCP.

Possible Solutions

  • Please ensure your PBX or end device is configured to send SIP traffic over the TLS transport.
  • If you are using SIP registration, your device must be configured to register over the TLS protocol. Devices registered over insecure protocols will not be attempted for secure calls.
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