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Virtual Agent: Provider Error

ERROR: 32601

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A 32601 Error is an indication that the <VirtualAgent> connector configuration was rejected by the VirtualAgent provider.

Possible Causes

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  • Connector configuration contains invalid properties
  • Check your <VirtualAgent> connector configuration
  • Check any <Config> elements referenced in TwiML
  • Check the VirtualAgentProviderError included in the webhook to the action url or the Debugger message in Console for further information. For additional assistance, please contact Twilio Support.

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