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Error 48027

Product: Frontline

ERROR - 48027

Outgoing conversation: Proxy address equals contact address

A conversation could not be created because the provided Twilio proxy address was the same as contact address.

Possible Causes

  • The outgoing conversation callback returned a Twilio proxy number that was the same as the contact address.

Possible Solutions

  • Make sure that the proxy_address value that is returned from the Outgoing Conversation callback is different from the contact address.
    • Check out the docs on how to configure Twilio proxy numbers.
    • Check out the docs on how to use your Twilio proxy number within the integration service.
    • Check out the docs on how to create outgoing conversations.
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