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Error 48028

Product: Frontline

ERROR - 48028

Outgoing conversation: Unauthorized use of the proxy address

A conversation could not be created because your Twilio account is not authorized to use the provided Twilio proxy address.

Possible Causes

  • The outgoing conversation callback returned a Twilio proxy number that was created under a different Twilio account.

Possible Solutions

  • Make sure that the proxy_address value that is returned from the Outgoing Conversation callback belongs to the Twilio account under which the conversation is being created.
    • Check out the docs on how to configure your Twilio credentials in the integration service.
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