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Error 48029

Product: Frontline

ERROR - 48029

Outgoing conversation: Contact address type does not match proxy address type

A conversation could not be created because the provided Twilio proxy address does not match the contact’s expected channel type.

Possible Causes

  • The outgoing conversation callback returned a Twilio proxy number that does not match the channel type of the contact address.

Possible Solutions

  • Make sure that the proxy_address value that is returned from the Outgoing Conversation callback has the same type as the channel over which the conversation is being created (i.e., for a WhatsApp conversation, use a Twilio proxy number with the prefix whatsapp:).
    • Check out the docs on how to create outgoing conversations.
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