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Error 48033

Product: Frontline

ERROR - 48033

Outgoing conversation: Invalid contact identity

A conversation could not be created because the provided contact chat identity was invalid.

Possible Causes

  • The contact chat identity was not formatted properly.
  • A reserved identity was used for contact chat identity.

Possible Solutions

  • Make sure that the contact chat identity returned from the CRM callback is formatted properly and does not violate the following rules.
    • Should not match a User SID pattern US[0-9a-f]{32}.
    • Should not be a reserved identity (system, private, unique).
    • Should not be longer than 256 characters.
  • We recommend following the standard URI specification and avoid the following reserved characters ! * ' ( ) ; : @ & = + $ , / ? % # [ ] for identity.
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