Error 48033
Product: Frontline
ERROR - 48033
Outgoing conversation: Invalid contact identity
A conversation could not be created because the provided contact chat identity was invalid.
Possible Causes
- The contact chat identity was not formatted properly.
- A reserved identity was used for contact chat identity.
Possible Solutions
- Make sure that the contact chat identity returned from the CRM callback is formatted properly and does not violate the following rules.
- Should not match a User SID pattern
US[0-9a-f]{32}
. - Should not be a reserved identity (
system
,private
,unique
). - Should not be longer than 256 characters.
- Should not match a User SID pattern
- We recommend following the standard URI specification and avoid the following reserved characters
! * ' ( ) ; : @ & = + $ , / ? % # [ ]
for identity.