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Error 50373

Product: Programmable Chat

Error - 50373

Conversations: No Messaging Service assigned to Conversation

This Conversation does not have an assigned Messaging Service, therefore cannot accept non-chat participants.

Possible Causes

  • You may be attempting to add a non-Chat participant (e.g. on SMS) to a channel from Programmable Chat. As Chat precedes the Conversations product, these channels first need to be provided a Messaging Service before they can access SMS, WhatsApp, or other channels.

Possible Solutions

  • Update the Conversation with any existing Messaging Service SID on your account. After that, you will be able to add non-Chat participants and continue the conversation with them involved.
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