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50373: No Messaging Service assigned to Conversation

ERROR: 50373

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PROGRAMMABLE CHAT
ERROR

Error - 50373

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Conversations: No Messaging Service assigned to Conversation

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This Conversation does not have an assigned Messaging Service, therefore cannot accept non-chat participants.

Possible Causes

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  • You may be attempting to add a non-Chat participant (e.g. on SMS) to a channel from Programmable Chat. As Chat precedes the Conversations product, these channels first need to be provided a Messaging Service before they can access SMS, WhatsApp, or other channels.

Possible Solutions

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  • Update the Conversation with any existing Messaging Service SID on your account. After that, you will be able to add non-Chat participants and continue the conversation with them involved.