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Error 53407

Product: Programmable Video

ERROR - 53407

Media connection failed due to DTLS handshake failure

There was a problem while negotiating with the remote DTLS peer. Therefore the Participant will not be able to publish or subscribe to Tracks.

Possible Causes

  • One or both of the DTLS peers have an invalid certificate.
  • One or both of the DTLS peers have an outdated version of DTLS.
  • One or both of the DTLS peers lost internet connectivity while performing a DTLS handshake.

Possible Solutions

  • Ensure that your certificate is valid.
  • Ensure that you have a stable internet connection.
  • Ensure that the browser or the Mobile SDK supports newer versions of DTLS.
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